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People who rely on personal assistants need workers who find meaning in offering service in person-centered ways. A sense of meaning increases the chances of retaining workers and an understanding of what it means to work in a person-centred way increases the chances that workers will make a positive difference in the lives of the people and families they assist. Appreciate inquiry into the performance of direct support workers when they are at their best reveals a relationship that engages their hearts, their minds and their hands.
In collaboration with a group of direct support workers in New York City, Beth Mount and John O'Brien identified 12 themes that make a positive difference to quality of life...
- Share Life's Journey
- Create Understanding
- Generate Respect
- Raise Expectations
- Listen with Heart
- Build Alliances
- Open Choices
- Learn the Neighborhood
- Let Beauty Shine
- Support Voice
- Celebrate Community
- Nurture Relationships
Discovering these themes inpired the creation of resources to guide the development of person-centered direct support. They can be used for staff development, conference handouts, staff appreciation, or retreats.
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PERSON-CENTERED DIRECT-SUPPORT FOLDOUT
The foldout includes 12 color images and a description of each of these themes.
The centerfold of the foldout can also be displayed as a poster.
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